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How the Practice is Running During Coronavirus

Now that the Government has started to ease restrictions, the practice will now have our main entrance open at certain times during the day. Patients should only be entering the building to attend an appointment or to drop off a sample. If you have any other queries, please call the practice or there is an admin function that you can use via econsult. Patients MUST still wear a face mask and adhere to social distancing whilst in the building to protect yourself and the staff at the practice. If you have an appointment, please use the hand sanitister provided when entering the building, use the self check-in screen on the wall and then take a seat in the waiting room. Please do not enter the building if there are already patients ahead of you waiting to check in. If the main entrance is closed, please ring the door bell and a member of the team will come and greet you. 

If you require an appointment with a GP/Nurse Practitioner, in the first instance you will be offered a telephone appointment. If a GP decides that you need to be seen, a face to face appoinment will be arranged for you. Please can you also consider using eConsult to contact your GP (link below on homepage). 

In some cases, your GP may wish to conduct a video consultation using AccuRx which is easy to use and does not require you to download an app. The practice will send you a text message with a link to click - you just need to enable your microphone and camera.  

In order to limit footfall, we are no longer accepting repeat medication requests in paper format  Please order your medication online which you can access via our website and selecting 'prescriptions'. Please call the practice if you require login details to enable you to order your repeat prescrition. 

We would like to thank all our patients for their kindness and understanding during this uncertain time and will keep you up to date with any changes. 

 

Face Masks

Some patients might be understandably anxious about the Government's announcements around the use of face masks in various public settings.

GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask, whether in regard to their use on public transport or in any other setting as required by legislation.

Government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this.  More details can be found here.

 

Vaccination Passports

Please do not contact the practice regarding Covid Vaccination Passports. As announced on the 28th April, the Government has confirmed that proof of vaccination will be provided through the NHS App. Please await further announcements from the Government regarding how the process will work. 

Online consultations remain a safe and quick way to access GP services

GP patients in Devon have embraced online consultations in huge numbers during the Coronavirus pandemic.

Before the outbreak, around 80% of GP appointments were carried out face-to-face. This figure has been turned on its head, with approximately 90% now conducted remotely.

Not only has this prevented unnecessary contact and reduced risk of infection, it has ensured NHS workers can prioritise the care of people who need it most. We’re very grateful to those who have helped ease the burden on the practice during these difficult times.

But, as we start to emerge from the ‘lockdown’, the message is that online consultations remain a safe and convenient way to access GP care.

If you aren’t familiar with online consultations, they are a quick and convenient alternative to visiting your GP surgery in person.

You can use your smartphone, tablet or computer to:

  • Ask about a condition or new symptoms
  • Get information about your condition and how to treat yourself
  • Discuss a test result and request sick notes.

You’ll then get a response by the end of the next working day. This might be advice on what to do next through an electronic message, telephone call or video call.

This video provides clear advice and guidance on how it works. 

If you need to, you can continue to telephone the practice.  But if it’s not urgent and you have access to the internet, we recommend you continue to consult online to help free up the practice phone line.  We now have the technology in place to carry out video consultations too, and if a clinician determines you need to be seen face-to-face in the practice, you will continue to be offered this.

As well as helping reduce the spread of coronavirus, consulting online also makes life easier. You can complete the form wherever you are, 24-hours a day, and take as long as you want describing your symptoms. And, by avoiding unnecessary trips to the surgery, you’ll also save time and won’t have to disrupt your day.

General Practice Data for Planning and Research Data Collection (GPDfPR) 

As well as using your information to support the delivery of care to you, your data may be used by NHS Digital to help improve the way health and social care is delivered to patients and service users throughout England. From the 1st July 2021, NHS Digital will securely extract your information to provide access to patient data to the NHS and other organisations who need to use it, to improve health and social care for everyone.  

NHS Digital will primarily use your information in a way that does not identify you (your information will be pseudonymised). However, they will be able to use their software to identify you in certain circumstances, and where there is a valid legal reason to do so. NHS Digital may also share your information with third parties such as Local Authorities, primary care networks (PCNs), clinical commissioning groups (CCGs), research organisations, including universities, and pharmaceutical companies.

At the time of publication (May 2021), patients who have a “type 1” opt- out, will  be excluded from this programme and will not have their data extracted for this purpose.  

Further information about GPDfPR can be found here: https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice  

It is a patients choice if they wish to opt out of the NHS Digital data extraction for planning and data purposes. The practice is just informing patients so that you are able to make a decision from the information provided. 

If you do wish to opt out please print and complete the form below and hand into the practice by no later than 23rd June 2021. The practice will ensure the relevant codes and a copy of your opt out form will be on your medical records. 

 

UPDATE

The practice has been informed that the above has now been moved back until 1st September 2021. This will give patients more time to make a considered decision as to if they wish to opt-out. 

Type+1+Opt-out+form.docx

Visitors to the area requiring medical care

It can be confusing to know which NHS service is the right one for your needs when there are so many options, particularly if you are a visitor to the area and unfamiliar with local services.

Just think 111. The 111 service can be used for any non-life threatening medical issues and you’ll be able to:

  • Speak to a medical professional on the telephone
  • Be directed to the right NHS service based on your specific needs
  • Get an appointment to see a clinician face to face
  • Be dealt with by a friendly and understanding operator
  • Receive treatment quickly
  • Be directed to the nearest pharmacy to advise on any treatment
  • Get a guaranteed call-back if there are any delays
  • Protect others by freeing up emergency departments
  • Help the NHS by getting the care you need directly 

You should also consider contacting your home GP surgery who will be able to provide you with a telephone appointment. If you require medication, prescriptions can be sent electronically to a pharmacy near to where you are staying. 

Just Think 111

Online Services

Our online services can be selected by clicking here  LOGIN   or from the online services menu.

 If you want to make use of this service please register first at the surgery to gain access. Note photo id is required. 

online Registration form.docx

SMS consent form

Can we send you messages on your phone?

The Practice would like to use SMS phone messaging (texting) to remind you of appointments and other services. If you are happy to allow this and haven't already given your consent please download and print the consent form below & then bring to the surgery when you can.

Further details are provided on the form.

consent form SMS.docx

When we are Closed

If you need out of hours medical advice or treatment which cannot wait until the practice is open you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

a man sitting in a chair

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • To treat yourself at home
  • To go to a Primary Care Centre

 If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

NHS Friends and Family