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Online consultations remain a safe and quick way to access GP services

If you aren’t familiar with online consultations, they are a quick and convenient alternative to visiting your GP surgery in person.

You can use your smartphone, tablet or computer to:

  • Ask about a condition or new symptoms
  • Get information about your condition and how to treat yourself
  • Discuss a test result and request sick notes.

You’ll then get a response, this might be advice on what to do next through an electronic message, telephone call or video call.

If you need to, you can continue to telephone the practice.  But if it’s not urgent and you have access to the internet, we recommend you continue to consult online to help free up the practice phone line.  We now have the technology in place to carry out video consultations too, and if a clinician determines you need to be seen face-to-face in the practice, you will continue to be offered this.

As well as helping reduce the spread of coronavirus, consulting online also makes life easier. You can complete the form wherever you are, 24-hours a day, and take as long as you want describing your symptoms. And, by avoiding unnecessary trips to the surgery, you’ll also save time and won’t have to disrupt your day.

Dr Welland is running the Grizzly on Sunday 17th March in aid of Seaton Hospice at Home

Surgery Closure Tuesday 27th February from 1:00pm

Please note the surgery will be closed from 1:00pm on Tuesday 27th February.

During this time for urgent needs please ring 111. The advisors on 111 will give you the healthcare advice you need or direct you to an appropriate service. Thank you.

We will re-open on Wednesday 28th February at 8:00am.

Face Covering Update

The wearing of a face covering within the practice is now a personal preference.

If you are visiting with respiratory symptoms, including cough, sore throat, breathing problems or fever, we would encourage masks to be worn.

We have masks available at our Self Check-In point and Reception.

NHS Friends and Family

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Visitors to the area requiring medical care

It can be confusing to know which NHS service is the right one for your needs when there are so many options, particularly if you are a visitor to the area and unfamiliar with local services.

Just think 111. The 111 service can be used for any non-life threatening medical issues and you’ll be able to:

  • Speak to a medical professional on the telephone
  • Be directed to the right NHS service based on your specific needs
  • Get an appointment to see a clinician face to face
  • Be dealt with by a friendly and understanding operator
  • Receive treatment quickly
  • Be directed to the nearest pharmacy to advise on any treatment
  • Get a guaranteed call-back if there are any delays
  • Protect others by freeing up emergency departments
  • Help the NHS by getting the care you need directly 

You should also consider contacting your home GP surgery who will be able to provide you with a telephone appointment. If you require medication, prescriptions can be sent electronically to a pharmacy near to where you are staying. 

Just Think 111

When we are Closed

If you need out of hours medical advice or treatment which cannot wait until the practice is open you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

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NHS 111

 

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • To treat yourself at home
  • To go to a Primary Care Centre

 If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.