COVID-19 IMPORTANT INFORMATION - UPDATE NOVEMBER 2020
With a second national lockdown approaching, the practice will be following advice from NHS England. We have taken the precaution of limiting visitors to the practice and are no longer offering face to face appointments in the first instance. All appointments booked will be telephone calls from a GP or nurse, and if they decide you should be seen, this will be arranged for you. Please can you also consider using eConsult to contact your GP (please see below).
In some cases, your GP may wish to conduct a video consultation using AccuRx which is easy to use and does not require you to download an app. The practice will send you a text message with a link to click - you just need to enable your micrphone and camera.
If you are asked to visit the surgery, you need to ring the door bell at the main entrance and as soon as a member of the reception staff is available, they will give you access to the building. We ask that you please use the hand sanitiser gel provided, will be directed to the patient check-in screen to arrive yourself for your appointment and then be asked to take a seat in the waiting room. After your appointment the GP or Nurse will direct you to the exit where you will be able to walk back in to the car park. We really appreciate your patience and understanding that we must stick to the building procedures to keep everyone safe.
We are asking patients to kindly wear a face covering when attending the surgery. We have a responsibility to our staff and our patients, and this is an added precaution to reduce the likelihood of spreading any infection.
In order to limit footfall and encourage as many as possible to stay at home, we are no longer accepting repeat medication requests in paper format Please phone us for details on how to register for online access and order your medication electronically.
We would like to thank all our patients for their kindness and understanding during this uncertain time. Our phone lines are very busy - please bear with us and we will answer your call as soon as we are able.
Some patients might be understandably anxious about the Government's announcements around the use of face masks in various public settings.
GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask, whether in regard to their use on public transport or in any other setting as required by legislation.
Government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this. More details can be found here.
Online consultations remain a safe and quick way to access GP services
GP patients in Devon have embraced online consultations in huge numbers during the Coronavirus pandemic.
Before the outbreak, around 80% of GP appointments were carried out face-to-face. This figure has been turned on its head, with approximately 90% now conducted remotely.
Not only has this prevented unnecessary contact and reduced risk of infection, it has ensured NHS workers can prioritise the care of people who need it most. We’re very grateful to those who have helped ease the burden on the practice during these difficult times.
But, as we start to emerge from the ‘lockdown’, the message is that online consultations remain a safe and convenient way to access GP care.
If you aren’t familiar with online consultations, they are a quick and convenient alternative to visiting your GP surgery in person.
You can use your smartphone, tablet or computer to:
- Ask about a condition or new symptoms
- Get information about your condition and how to treat yourself
- Discuss a test result and request sick notes.
You’ll then get a response by the end of the next working day. This might be advice on what to do next through an electronic message, telephone call or video call.
This video provides clear advice and guidance on how it works.
If you need to, you can continue to telephone the practice. But if it’s not urgent and you have access to the internet, we recommend you continue to consult online to help free up the practice phone line. We now have the technology in place to carry out video consultations too, and if a clinician determines you need to be seen face-to-face in the practice, you will continue to be offered this.
As well as helping reduce the spread of coronavirus, consulting online also makes life easier. You can complete the form wherever you are, 24-hours a day, and take as long as you want describing your symptoms. And, by avoiding unnecessary trips to the surgery, you’ll also save time and won’t have to disrupt your day.
Is the way that you are feeling affecting your daily life? Are you struggling to cope, feeling low, anxious or overwhelmed by your thoughts and feelings? Are you living with a long term health condition that is making you feel tired, frustrated and worried? You are not alone and we can help.
TALKWORKS is a free, confidential, NHS talking therapy service helping you to feel better by giving you the tools and techniques to improve your mental and physical wellbeing.
You can self-refer direct to TALKWORKS:
Call 0300 555 3344 or complete the online form on our website
Watch our film to see how TALKWORKS can help you here.
More information can be found at www.TALKWORKS.dpt.nhs.uk
Welcome to the Seaton and Colyton Medical Practice
The Seaton and Colyton Medical Practice is based on two sites and provides a full range of primary care services to patients who reside within the practice boundaries. Both surgeries have disabled access.
We have five doctors working as an unlimited partnership supported by a full primary health care team. The team includes practice nurses, healthcare assistants, a community healthcare worker, community nurses, midwives, health visitors, counsellors and a physiotherapist, plus a full team of administration staff.
Our aim is to provide a high quality service that is sympathetic to the needs of our patients. The standard care will include health promotion advice, referral as appropriate and reflect patient choice wherever practicable. We aim to work with our patients to encourage patient responsibility for his or her well being
SMS consent form
Can we send you messages on your phone?
The Practice would like to use SMS phone messaging (texting) to remind you of appointments and other services. If you are happy to allow this and haven't already given your consent please download and print the consent form below & then bring to the surgery when you can.
Further details are provided on the form.
When we are Closed
If you need out of hours medical advice or treatment which cannot wait until the practice is open you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
Treat yourself at home
Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.